ARE YOU A CUSTOMER-FOCUSED LEADER WITH A PASSION FOR INTERNATIONAL LOGISTICS?

VetPlus Ltd, a global leader in veterinary nutraceuticals, is looking for a proactive and experienced Customer Services & Export Manager to join our growing team. This is a fantastic opportunity to lead a dynamic department at the heart of our customer experience and global operations.
As Customer Services & Export Manager, you’ll be responsible for the seamless processing of customer orders and the efficient coordination of international shipments. You’ll lead a dedicated team, ensuring high service standards and full compliance with global shipping regulations. Working cross-functionally with Sales, Logistics, Manufacturing, and Regulatory Affairs, you’ll play a key role in delivering operational excellence and customer satisfaction..

ABOUT US.

Established in 1991 by David Haythornthwaite, Tangerine Holdings first entity was Farmsense, which was established to provide farmers with nutritional alternatives to traditional antibiotics. Tangerine Holdings expanded into Veterinary Nutraceuticals in 1995 and has continued to grow and expand over the years to encompass various international subsidiaries as well as branching into the Leisure Industry with the introduction of Mill Farm Sports Village in 2016.

EXPERIENCE AND QUALIFICATIONS:

• Minimum 5 years’ experience in a combined Customer Service and/or Export/Logistics Manager role.
• Strong knowledge of international shipping regulations and customs compliance.
• Proficient in SAGE 200 and Microsoft Office, especially Excel.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

OCCASIONAL DUTIES

• Attend training sessions and departmental meetings.
• Travel to other sites or international customer events as required.
• Undertake additional duties aligned with the scope and purpose of the role.