Position: Customer Service and Fleet Coordinator
Location: East of England Showground, Peterborough (PE2 6XE)
Work Patterns: Monday-Friday. Day time hours
Contract Type: Permanent (Full-time)
Are you an experience and dedicated Customer Service and Fleet Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries
• To ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels achieved
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Take ownership of requests and queries ensuring they are managed to a successful solution
• Help to maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Provide accurate Reporting on time in line with KPI requirements
• Proactively management the fleets to ensure efficient in fleeting and de-fleeting in line with requirements
• Monthly invoicing and back up and sense check the data before sending