Southern Cross Botanicals is seeking a highly organised and customer-focused Customer Service & Logistics Coordinator to join their team in Knockrow. This is a fantastic opportunity for someone who enjoys building strong customer relationships while coordinating end-to-end logistics and ensuring orders are delivered accurately, efficiently, and compliantly across domestic and international markets.

About the Role

As the key point of contact for customers, you'll be responsible for managing orders from enquiry through to delivery, coordinating freight and export documentation, and working closely with supply chain partners to ensure a seamless customer experience. This role combines customer service excellence with logistics coordination and operational support.

Key Responsibilities

✅ Customer Service Coordination

• Deliver exceptional customer service and respond to enquiries promptly
• Provide product pricing and freight quotations
• Resolve customer issues and escalate complex matters where required
• Build and maintain positive customer relationships

✅ Order Processing & Documentation

• Process customer orders accurately and efficiently
• Coordinate timely order fulfilment and delivery
• Prepare export and shipping documentation
• Maintain order tracking systems and dashboards

✅ Logistics Coordination

• Coordinate freight and transport providers
• Ensure compliance with Australian and international shipping requirements
• Manage product labelling and specialised shipping requirements, including Dangerous Goods
• Support inventory planning and dispatch activities

✅ Communication & Reporting

• Liaise with customers, distributors, sales representatives and supply chain partners
• Participate in cross-functional operational meetings
• Generate and maintain DIFOT and operational performance reports

✅ Process Improvement

• Update work instructions and operational procedures
• Identify opportunities to improve efficiency and service delivery
• Support freight purchasing, invoice reconciliation and customer account setup

About You

To be successful in this role, you will ideally have:

• Previous experience in customer service, logistics, supply chain, freight coordination, or a similar position
• Strong administration and organisational skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Experience with order processing and documentation management
• The ability to multitask and prioritise in a fast-paced environment
• Knowledge of export documentation or Dangerous Goods requirements will be highly regarded

What's on Offer?

• Opportunity to join an innovative and growing Australian business
• Diverse role combining customer service, logistics and operations
• Collaborative and supportive team environment
• Beautiful Northern Rivers location based in Knockrow, NSW
• Career development opportunities within a growing organisation

If you're a proactive coordinator who enjoys providing outstanding customer service while keeping logistics running smoothly, we'd love to hear from you.