• Key responsibilities include:Coordinating import and export freight shipments from origin through to final delivery.
• Acting as the primary point of contact for customers, providing proactive updates and resolving queries efficiently.
• Liaising with airlines, overseas agents, transport providers and customs partners to ensure smooth movement of cargo.
• Preparing and checking operational documentation, including transport and customs-related paperwork.
• Managing shipment bookings and negotiating rates with carriers and suppliers.
• Monitoring shipment progress and communicating any potential delays or issues to customers.
• Supporting customs clearance processes through third-party customs brokers.
• Verifying supplier costs, processing invoices and maintaining shipment profitability.
• Ensuring compliance with relevant freight, customs and transport regulations.
• Building and maintaining strong relationships with customers and key service providers.

Must have previous Freight experienceAir freight experience is highly desiredThe successful Customer Service and Operations Coordinator - Freight candidate will have previous experience within a freight forwarding environment and possess excellent communication and organisational skills.You will ideally have:

• A minimum of 1 year's experience working within a freight forwarding business.
• Previous experience in a Customer Service Coordinator, Operations Coordinator, Freight Forwarder or similar role.
• Strong customer-facing communication skills with the ability to manage multiple stakeholders.
• Experience coordinating international import and/or export shipments.
• Knowledge of freight forwarding documentation and operational processes.
• Strong attention to detail and problem-solving abilities.
• Ability to work effectively in a fast-paced logistics environment.
• Good commercial awareness and confidence dealing with suppliers and customers.
• Experience using freight forwarding or logistics management systems.
• Knowledge of air freight operations would be advantageous. Information based on the attached role profile

Our client is a growing international logistics business seeking a Customer Service & Operations Coordinator for its Windsor office. This is an excellent opportunity for someone with freight forwarding experience who enjoys managing customer relationships, coordinating shipments, and delivering exceptional service within a fast-paced logistics environment.