ABOUT MYMIND

MyMind is a multi-award-winning mental health charity committed to providing professional, affordable, and accessible therapy for individuals facing mild to moderate mental health challenges.
Our Vision: An Ireland where no one faces mental health challenges alone.
Our Mission: To positively change lives by providing professional, affordable, accessible therapy to anyone experiencing mild to moderate mental health challenges.

QUALIFICATIONS & SKILLS

Minimum 1 year of experience in a customer service or operations role.
· Strong communication and interpersonal skills.
· Proficient in Microsoft Excel or Google Sheets, and comfortable using CRM systems.
· Analytical and solution-focused, with a proactive mindset.
· Experience with facilities or office coordination is an advantage.
· A relevant degree (e.g., Business, Operations, Data Analytics) is preferred but not required.

ROLE OVERVIEW

The Customer Service and Operations Specialist plays a key role in ensuring a smooth experience for clients and mental health professionals (MHPs), while supporting the operational efficiency of MyMind’s centres. This is a dynamic, people-focused role with the opportunity to grow into data-driven and cross-functional responsibilities depending on your experience and organisational needs.

CORE RESPONSIBILITIES

Client and MHP Support

• Respond to client and MHP queries professionally and promptly, maintaining high satisfaction levels.
• Monitor and track interactions to identify recurring issues and escalate where needed.
• Develop a thorough understanding of MyMind’s services and policies to provide accurate support.

OTHER RESPONSIBILITIES

· Perform additional tasks and provide support as required.