ABOUT US:

WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking.

ABOUT THE POSITION:

We are seeking an Order Desk Associate to join our growing team, drive individual and company success, and process orders for our corporate clients. This role requires excellent attention to detail, a sense of urgency, the ability to manage multiple streams of information and projects, working in a high-volume environment, and strong communication skills. Get more out of a career at WPCI by joining the team today!

REQUIREMENTS:

• A College Diploma is preferred, and over 5 years of customer service and order desk experience in a high-call-volume atmosphere is strongly preferred.
• Must be highly organized and detail-oriented
• Exceptional retention ability and accuracy
• Expertise in the Microsoft Office suite, especially Office and Excel, proficiency in 10-key keyboarding, and typing skills are a must.
• Outgoing with excellent interpersonal and communication skills, including outstanding telephone presence.
• Proactive, problem-solving, and ability to manage ambiguous situations and provide a solution for the client
• Self-motivated, accountable approach combined with a strong sense of teamwork.
• Manage client relationships
• Flexible work hours, Monday-Friday in office, overtime may be required on a sporadic basis

• Provide quality and efficient customer service to all customers
• Process and enter on CRM orders received online and via email
• Verify and execute order changes and cancellations received from customers
• Verify and apply special discounts on promotional prices to orders
• Responsible for processing corporate accounts from F to ROI approved pricing
• Investigate and resolve issues concerning sales discrepancies, including pricing or credit notes
• Follow up on outstanding customer requests
• Collaborate with Account Executives to respond to their day-to-day requests.
• Reviews, understands, and maintains knowledge of company and market promotional elements
• Responds to all clients promptly and follows their service level agreement.
• Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
• Perform all other duties as assigned, such as tracking and reporting
• This role will have access to sensitive company areas and sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
• This role will report directly to the Corporate Client Support Team Leader.