About the job

• Australian Family-Owned Business
• Legacy brand built on life’s most meaningful moments
• Located in their HO and manufacturing in Ottoway

Becks Group is an Australian family-owned business, championing love in everything they do. For nearly 50 years, they have built a reputation as a leader in crafting precious metal jewellery designed to last a lifetime and celebrate life’s most meaningful moments of love. Specialising in manufacturing and services, they are passionate about supporting the jewellery industry by recycling precious metals through refining services, fabricating new products, or purchasing recycled metals for the Australian and New Zealand retail and jewellery manufacturing markets.

Beck Group is seeking a full-time Customer Service professional to specialise in their precious metals team. In this role, you'll provide outstanding service to clients selling or refining precious metals, accurately calculate values, costs and turnaround timeframes, and prepare clear instructions for the manufacturing team. You'll play a key part in ensuring all customers' requirements are understood and communicated with precision.

• What’s involved:Deliver friendly and professional customer service to a diverse range of clients.
• Communicate clearly with customers and accurately relay information.
• Process customer orders and provide timely follow-up throughout the process.
• Calculate measurements, quantities, pricing and turnaround timeframes with accuracy
• Use strong numerical skills to verify orders and confirm product requirements
• Communicating with internal teams to ensure customer requirements are understood
• Maintain accurate documentation and records
• Assist with general administration as required

• SkillsThis is a perfect opportunity for someone with strong numerical and communication skills, who takes pride in accuracy and attention to detail, and has a customer-focused approach to their work.Eye for detail, accurate and methodical
• Good communication skills on the phone and email
• Ability to accurately relay information and follow procedures
• Strong mathematical and numerical ability
• Confident using computers and learning new systems
• Team-oriented with a collaborative approach
• Experience in banking, management or manufacturing would be advantageous
• Police Check or willing to obtain

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