Customer service and sales advisor at British Council

Algiers, Algiers, Algeria -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

74468.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Negotiation, CRM Systems, Education, Engagement, Problem Solving

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Join the British Council and be the face of excellence—delivering world-class customer service while driving success in education and exams The British Council is looking for an enthusiastic and customer-focused Exams and Teaching center Customer Service and Sales Officer to join its team. In this role, you will act as the organisation's ambassador, delivering a seamless experience to customers and candidates engaging with our examination services. You will be responsible for handling enquiries across various channels including in-person, email, social media, chat, and phone, ensuring all interactions meet corporate standards and reflect our brand values. You will manage reception and registration duties, maintain accurate customer records, and contribute to feedback initiatives, all while upholding safeguarding policies and ensuring a smooth customer journey. You will also play a key role in driving sales by achieving monthly income and conversion targets, nurturing leads, and converting enquiries into registrations. This includes proactive outreach, warm calling, and guiding candidates through the full sales cycle. The role supports exam delivery operations, including registration, payment processing, and post-test activities, while ensuring compliance with financial and audit requirements. You will collaborate closely with the Exams team to resolve complaints, manage social media interactions, and contribute to service quality indicators. The ideal candidate will have excellent English proficiency (minimum B2 level), strong communication and negotiation skills, proven experience in customer service and sales, and a results-driven mindset. Familiarity with CRM systems and a passion for education and customer engagement are desirable. Further Information Role: Customer service and sales advisor (46992) Number of positions: 1 Location: Algeris, Algeria Pay Band: 4 H Contract type : Fixed term contract 1 year (Renewable) Monthly Basic Salary : 74,468 DZD Closing date: 5th October 2025 (23:59 Gulf Standard Time) Other: The role is open to candidates who have legal right to work and are located/based in Algeria Please note that all applications should be submitted only in English. It is advisable to apply in advance to avoid any technical issues at the last moment. The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The role involves delivering world-class customer service and driving sales success in education and exams. Responsibilities include handling enquiries, managing reception duties, and supporting exam delivery operations.