Customer Service and Sales Assistant - Hourly Paid (Casablanca) at British Council

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, CRM, Problem Solving, Planning, Organizing, Data Analysis, Event Participation, Consultation, Promotional Materials, Refund Processing, Customer Insights, Team Support, Product Knowledge, Teaching Observation

Industry

Non-profit Organizations

Description

A. Customer Enquiries (New & Existing) Greet and serve face-to-face customers and respond to enquiries via walk-ins, phone, email, and social media professionally and politely. Encourage customers to book placement tests, consultations, register for exams, or attend events. Create and update CRM accounts, leads, opportunities, and cases to maintain accurate interaction history. Follow up on consultations, registrations, and events as reminders. Provide one-stop solutions or forward queries/complaints to the appropriate team for timely follow-up. Process refunds and transfer requests in line with policy. Participate in sales and marketing events to generate leads and promote services. Ensure front-of-house and consultation areas are stocked with updated promotional materials. Provide verification services for UK certificates. Conduct surveys or gather customer insights. Observe Teaching Centre classes or visit exam venues as required. Support colleagues across the cluster to ensure smooth operations. Participate in events such as Open Days, Parent Events, Seminars, Receptions, and Offsite Promotions. Perform other duties as assigned by the Line Manager. Maintain up-to-date product knowledge through training and class observations. Stay informed of pricing, offers, and discounts. A. Strong communication skills and proven ability to build rapport with customers. Communicating & Influencing (Level 1): Listens actively and communicates clearly with accuracy and awareness of diverse audiences. Analysing Data & Problems (Level 1): Breaks down problems systematically and takes appropriate action. Planning & Organizing (Level 1): Plans own work effectively for routine tasks. Essential: Customer service and sales experience. Desirable: Tele-sales, education sector experience, and CRM knowledge. Minimum: High School Certificate. Desirable: University degree. Candidates must ensure they have legal right to live and work in the country where the role is based.

Responsibilities

The Customer Service and Sales Assistant will greet and serve customers, respond to inquiries, and encourage bookings for tests and events. They will also maintain CRM accounts, process refunds, and participate in sales and marketing events.