Customer Service and Sales Coordinator at XPEL Inc
Kelowna, BC V1X 7X5, Canada -
Full Time


Start Date

Immediate

Expiry Date

25 Apr, 25

Salary

52000.0

Posted On

25 Jan, 25

Experience

1 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Vision Care, Crm Software, Analytical Skills, Life Insurance, Commission, English, Communication Skills, Dental Care

Industry

Outsourcing/Offshoring

Description

OVERVIEW

We are seeking a dedicated and detail-oriented Customer Sales &Service Coordinator to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a seamless experience for our clients. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to analyze customer needs effectively. Bilingual or multilingual candidates are encouraged to apply, as this will enhance our ability to serve a diverse clientele.

EXPERIENCE

  • Previous experience in a customer service role is required; experience in sales is a plus.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Excellent verbal and written communication skills in English; proficiency in Spanish or other languages is highly desirable.
  • Demonstrated ability to work effectively in a fast-paced environment while maintaining attention to detail.
  • Familiarity with data entry processes and CRM software is preferred.
  • A positive attitude, strong work ethic, and commitment to providing outstanding service are essential traits for success in this role.
    Job Types: Full-time, Permanent
    Pay: $52,000.00-$60,000.00 per year

Additional pay:

  • Commission pay

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In perso

Responsibilities
  • Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring high standards of phone etiquette.
  • Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
  • Communicate effectively with customers to resolve issues, answer questions, and provide information about products and services.
  • Support sales initiatives by assisting customers with their purchasing decisions and providing product recommendations.
  • Maintain accurate records of customer interactions and transactions through data entry into our CRM system.
  • Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
  • Provide training and support to new team members on best practices in customer service.
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