Customer Service and Sales Coordinator

at  XPEL Inc

OVERVIEW

We are seeking a dedicated and detail-oriented Customer Sales &Service Coordinator to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a seamless experience for our clients. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to analyze customer needs effectively. Bilingual or multilingual candidates are encouraged to apply, as this will enhance our ability to serve a diverse clientele.

EXPERIENCE

• Previous experience in a customer service role is required; experience in sales is a plus.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent verbal and written communication skills in English; proficiency in Spanish or other languages is highly desirable.
• Demonstrated ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Familiarity with data entry processes and CRM software is preferred.
• A positive attitude, strong work ethic, and commitment to providing outstanding service are essential traits for success in this role.
  Job Types: Full-time, Permanent
  Pay: $52,000.00-$60,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring high standards of phone etiquette.
• Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
• Communicate effectively with customers to resolve issues, answer questions, and provide information about products and services.
• Support sales initiatives by assisting customers with their purchasing decisions and providing product recommendations.
• Maintain accurate records of customer interactions and transactions through data entry into our CRM system.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Provide training and support to new team members on best practices in customer service.