ABOUT US:

AMIAS Solutions HR is proud to partner with our client to recruit a Customer Service and Sales Manager. This role is critical to driving customer satisfaction, growth, and long-term relationships across the region.
As the Customer Service and Sales Manager, you’ll act as a trusted partner to key clients, ensuring they have the support, solutions, and guidance needed to achieve their goals. You’ll be the go-to point of contact for clients, working across sales, operations, and support teams to deliver seamless service and long-term success.

Experience:

• account management, client success, or business development: 8 years (Preferred

YOUR KEY RESPONSIBILITIES:

• Serve as the trusted advisor to major clients, building and nurturing long-term relationships.
• Drive growth by expanding customer partnerships across multiple offerings, from core systems and software to components, spare parts, and ongoing support services.
• Identify growth opportunities (upsell, cross-sell, renewals) and ensure strong account planning.
• Collaborate with internal teams to champion the voice of the customer.
• Lead regular business reviews with clients to assess progress, risks, and opportunities.
• Negotiate contracts, pricing, and terms in alignment with company objectives.
• Track and maintain account health by leveraging customer success metrics such as satisfaction scores, renewal activity, and overall lifetime value.
• Travel within the region (approx. 30–50% based on accounts managed) to meet clients and drive results.

WHO THRIVES IN THIS ROLE:

• Customer-focused and relationship-driven.
• Strong communicator who can connect across all levels and cultures.
• Problem-solver who remains calm under pressure.
• Results-oriented with a proactive “can do” mindset.
• Adaptable and collaborative with cross-functional teams.
  Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• account management, client success, or business development: 8 years (Preferred)

Ability to Commute:

• Las Vegas, NV 89120 (Required)

Work Location: In perso