JOB SUMMARY

We are seeking a dynamic and results-driven Customer Service and Sales Manager to lead our customer service and sales teams. This role is pivotal in ensuring exceptional customer experiences while driving revenue growth through effective sales strategies. The ideal candidate will be a strong leader with a passion for customer satisfaction, driving sales, and team development.

QUALIFICATIONS & SKILLS

• 5+ years of experience in customer service and sales management.
• Proven track record of meeting sales targets and improving customer satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proficiency in CRM software (e.g.HubSpot), and Customer ticketing systems (e.g. Fresh Desk, Zen Desk), preferred
• Ability to multitask, problem-solve, and work under pressure.