Customer Service and Sales Officer at British Council

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Marketing, Negotiation, CRM Software, Education Sector, Hospitality Sector, Communication, Problem Solving, Upselling, Cross-Selling, Record Keeping, Service Improvement, Team Collaboration, Adaptability, Self-Motivation

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / Grade H Location: Chennai, India Department: English Sales and Customer Management Contract Type: Fixed Term Contract, 2 years Closing Date: Wednesday, 8th October 2025 Malaysia Time (GMT +8) Role Purpose The role is responsible for providing enquiry and registration services across the full range of British Council offerings, working closely with business teams to resolve customer enquiries at the first point of contact. The post plays a key role in delivering an engaging and friendly customer experience at physical centres, as well as through social media and web chat, while operating within established guidelines and quality standards. The post holder collects and records enquiry information as per procedures and drives income by converting enquiries into registrations, including opportunities for upselling and cross-selling. Role Accountabilities The role is responsible for delivering an engaging and professional customer experience across British Council's physical centres, web chat, and social media platforms, handling enquiries, registrations, and first-level complaints while aiming to meet income and conversion targets. The post holder provides accurate product information, promotes services through upselling and cross-selling, and maintains accurate records on CRM and other systems. They support business operations by completing shift tasks, assisting in peak periods, and ensuring compliance with financial, operational, and customer service standards. The role also involves proactive follow-up with customers, contributing to service improvement, and collaborating with business teams to achieve service, sales, and quality objectives. Role specific skills, knowledge and experience The ideal candidate will have proven experience as a Customer Service and Sales Executive, a strong understanding of marketing and negotiation techniques, and a passion for delivering excellent customer service. They should be a fast learner, self-motivated, and results-driven. Hands-on experience with CRM software is a plus, as is experience working in a multinational or international environment, or within the education or hospitality sectors. Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelor's degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a on-site role with rotating shifts, including evening shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The role is responsible for providing enquiry and registration services across the full range of British Council offerings, ensuring an engaging customer experience. The post holder will handle enquiries, registrations, and first-level complaints while aiming to meet income and conversion targets.