Customer Service and Sales Officer - Teaching Centre at British Council

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

13333.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Marketing, Negotiating Techniques, Data Entry, Payment Handling, CRM Software, Communication

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose As a Customer Service and Sales Officer, you'll be the face of the British Council's Teaching Centre, delivering exceptional service and driving student enrolments. Your mission is to support sales growth by engaging confidently with new and returning students, guiding them through our English language offerings, and helping the centre exceed its targets. With every interaction, you'll ensure a seamless, professional experience that reflects our commitment to quality and customer satisfaction. * Main Accountabilities: As a Customer Service and Sales Officer, you'll be the first point of contact for students, delivering friendly and professional support across all channels. You'll handle enquiries, manage registrations, and ensure every interaction reflects the British Council's standards and values. You'll drive student enrolments by conducting consultations, managing leads, and converting interest into sales. With a customer-focused approach, you'll follow up on drop-offs, support marketing efforts, and help meet monthly sales targets. Beyond customer service and sales, you'll assist with Teaching Centre operations, including data entry, payment handling, and survey collection. You'll also support administrative tasks to keep things running smoothly and efficiently. Qualifications & Experience Essentials: Comprehensive, proven experience as a customer service and sales executive Thorough understanding of marketing and negotiating techniques Fast learner and passion for customer service and sales Self-motivated with a results-driven approach Excellent command of English - written and spoken - to connect confidently and clearly. University degree Desirables: Customer Service Professional Qualification Relevant qualification or training undertaken in Sales Hands-on experience with CRM software is a plus Important Information Number of positions: 1 Location: Egypt Gross monthly salary: 13,333 EGP Job type: Full time Contract type: Fixed Term Contract (FTC) Deadline to receive applications: 5th November 2025 This role is only open for candidates who have the right to live and work in the job location. Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

As a Customer Service and Sales Officer, you'll be the first point of contact for students, delivering friendly and professional support across all channels. You'll drive student enrolments by conducting consultations, managing leads, and converting interest into sales.