JOB OVERVIEW

We are seeking a dedicated and proactive Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers to understand their needs, resolve issues, and enhance their overall experience with our company. Your ability to adapt to change and implement process improvements will be crucial in driving customer satisfaction.

QUALIFICATIONS

• Proven experience in a customer service role or similar position is preferred.
• Strong analysis skills with the ability to interpret data and make informed decisions.
• Familiarity with change management principles and strategic planning processes.
• Excellent communication skills, both verbal and written, with a focus on building rapport with customers.
• Experience in management consulting or business consulting is a plus.
• Ability to manage multiple tasks effectively while maintaining attention to detail.
• Knowledge of project management methodologies is beneficial.
• A proactive approach to problem-solving with a strong emphasis on process improvement. Join us as we strive for excellence in customer service while fostering an environment of growth and collaboration. Your contributions will play a vital role in shaping our customer interactions and driving our success.
  Job Type: Full-time
  Pay: $28.00 - $32.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
• Utilize analysis skills to identify customer needs and provide tailored solutions.
• Implement change management strategies to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams on strategic planning initiatives aimed at improving customer experience.
• Conduct research to stay informed about industry trends and best practices in customer service.
• Assist in business development efforts by identifying opportunities for upselling or cross-selling services.
• Support project management tasks related to customer service initiatives and process improvements.
• Provide feedback on customer interactions to help refine business consulting strategies and enhance overall service quality.