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Customer Service and Sales Representative in the Lawn Care Industry at Lawn Doctor

Apex, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

60000.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Lawn Care Industry Knowledge, Fertilization Programs, Weed Control, Turf Health, Communication, Relationship Building, Lead Follow-up, Service Quoting, CRM Maintenance, Coordination, Self-Motivation, Detail-Oriented, Computer Skills

Industry

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Paid time off Customer Service & Sales Representative Location: Apex, NC Compensation: Salary + Commission Position Overview We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns. Key Responsibilities Respond to customer inquiries via phone, email, and in person Educate customers on lawn care programs, treatments, and service options Generate new sales and upsell existing customers Follow up on leads and prepare service quotes Address customer concerns and ensure high satisfaction Maintain accurate records in CRM system Coordinate with field technicians to ensure quality service delivery Stay current on regional lawn care best practices and seasonal needs Qualifications Previous experience in customer service and/or sales Working knowledge of lawn care, turf management, fertilization, and weed control Strong communication and relationship-building skills Self-motivated with the ability to meet sales goals Organized and detail-oriented Basic computer skills Preferred Qualifications Experience with residential lawn care programs Familiarity with CRM software Knowledge of warm and cool season grasses common in North Carolina

Responsibilities

This role involves responding to customer inquiries via multiple channels, educating them on lawn care programs, and actively generating new sales or upselling existing customers. Responsibilities also include coordinating service delivery with technicians and maintaining accurate CRM records.