If you thrive in a busy office, love keeping things organised and enjoy being the person who gets things done, this could be your next great career move!

We're looking for an experienced Customer Service & Administration Officer to join our professional, established and growing business in Knoxfield.

This is not a role where you'll be watching the clock or doing the same thing all day.

It's busy. It's varied. It's hands-on. And your contribution will make a genuine difference.

One minute you'll be helping a customer, the next processing sales orders, coordinating freight, assisting with accounts or supporting the sales and operations teams.

You'll become an important part of the day-to-day running of the business, ensuring customers receive excellent service and administration is completed accurately and efficiently.

If you're naturally organised, have a high care factor and love the satisfaction of a productive day, we'd love to meet you.

ABOUT TOOLKWIP PUMPS

Toolkwip Pumps is an established and respected family business supplying pumping solutions, including pumps, hoses, pontoons, fittings, systems and accessories.

We're proud of our professional approach, quality products, customer relationships and the high standards we bring to everything we do.

Our customers rely on us to deliver reliable solutions and excellent service.

Behind that service is a team of people who care about doing things well.

You'll work closely with our Managing Director and colleagues across sales, operations, procurement and administration.

We believe in three important values:

• Honesty & Integrity – We do what we say we'll do.
• Performance Excellence – We take pride in doing things properly.
• Teamwork – We support each other and work together to get results.

You'll join a professional, supportive working environment where your contribution is valued and great performance is recognised.

THE ROLE – BUSY, VARIED AND NEVER BORING!

As our Customer Service & Administration Officer, you'll play a key role in keeping our customers happy, our administration accurate and our business running smoothly.

Your responsibilities will include:

Customer Service & Sales Support

• Responding to customer enquiries by phone and email in a friendly, professional and timely manner
• Managing and coordinating the sales inbox
• Processing customer orders, sales documentation and invoices
• Following up customer requests and ensuring enquiries are resolved
• Supporting the sales team with day-to-day administration
• Assisting with incoming service and repair enquiries

Administration & Accounts Support

• Assisting with debtor administration and customer payments
• Supporting month-end administration and reconciliations
• Maintaining accurate customer and supplier records
• Preparing reports, spreadsheets and business documentation
• Coordinating customer and supplier compliance requirements
• Ensuring information is entered accurately into business systems

Office & Operations Coordination

• Coordinating freight bookings, deliveries and follow-ups
• Assisting with stocktake administration
• Welcoming customers and visitors professionally
• Coordinating office supplies and general office requirements
• Providing administration support to operations, procurement and management
• Helping improve systems, processes and office efficiency