ABOUT GALLAGHER

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.
We’re painting the future of what’s possible. Come join us.

THE FIT

We’re looking for someone who brings energy, empathy, and a can-do mindset. You’re confident juggling priorities, thrive in a team setting, and love helping others succeed.

What You’ll Bring:

• 4–5 years’ experience in a customer service or sales support environment
• Proven organisational and planning skills, able to prioritise, pivot and deliver
• Strong communication and relationship-building skills, both written and verbal
• Hands-on experience with CRM systems (SAP ERP and C4C a bonus)
• A collaborative leadership style that empowers others and fosters growth
• A continuous improvement mindset and openness to change
• Friendly, solutions-focused, and genuinely committed to delivering excellent service

• Lead and coach a team of six, setting clear expectations and KPIs while working alongside them day-to-day
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests
• Collaborate across departments to meet dispatch deadlines and deliver excellent service
• Identify opportunities to streamline systems and champion continuous improvement
• Produce and analyse reports to monitor team performance and inform business decisions
• Be the first point of escalation, mentor your team, and help them gro