UnifyCX is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.
UnifyCX is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.

• First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
• Create work order tickets while responding to client requests.
• Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
• Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
• Maintain customer records by updating account information.
• Troubleshooting, creating support tickets, and delivering customized solutions.
• Ensure customers feel supported and heard throughout call duration.
• Handle a high volume of customer contacts in a professional manner.
• Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
• Understand and work with a sense of urgency.
  Who We Are:
  UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
  UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity