Req ID#: 399503
Gold Coast, Queensland, AU
Job Description:

ABOUT US

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We have an exciting opportunity within our growing team!
Work from home positions available for Customer Service Sales & Technical Support Advisors. Wow customers with your natural ability to provide excellent customer service and technical skills!
Provide inbound merchant support over the phone for a market leader in the Payment Processing industry.

JOB SUMMARY

• Start date: 9th June 2025
• Six weeks in office training
• Work From home after training
• Support customers via phone by answering general inquiries, filing new service requests, and following up on existing ones
• Respond to customer queries in line with defined processes and procedures
• Resolve customer issues efficiently, meeting KPIs
• Provide email support (10–20% of customer interactions)
• Maintain attention to detail and accuracy in data entry and record-keeping
• Be a reliable, empathetic, and customer-focused team member
• Availability to work Monday to Friday:

• Comprehensive 3-week comprehensive training and a 1-week nesting period, with ongoing coaching and support
• Opportunities for career development and leadership training
• Access to a FREE Employee Assistance Program for you and your immediate family
• Performance-based bonus incentives
• Supportive workplace culture focused on your growth and development
• Be part of a fun, fast-paced, and diverse team