Customer Service/Appointment Coordinator at Acura of Avon

Canton, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Presence, Appointment Setting, Customer Service, Lead Conversion, KPI Tracking, Outbound Calling, Client Retention, Organization, Closing Skills, Time Management

Industry

Motor Vehicle Manufacturing

Description

READY TO GET PAID FOR PERFORMANCE? We are a top - performing luxury automotive dealership seeking a driven, high energy individual to add to our team. If you thrive in a fast paced environment, enjoy working the phones, and want to be rewarded for your results, this is your opportunity. WHAT YOU'LL DO: * Handle a high volume of inbound service calls and internet inquiries * Set, confirm, and maximize service appointments * Make outbound calls daily (no exceptions) for follow ups, missed appointments, and service campaigns * Re-engage past clients and drive service retention * Work closely with service advisors to ensure appointments show and convert * Track performance and hit daily/weekly/monthly KPI's WHAT WE'RE LOOKING FOR: * Strong phone presence and confidence closing appointments * BDC, call center, sales, or automotive experience preferred * Competitive mindset with a drive to win * Ability to handle rejection and stay motivated * Organized, consistent, and goal oriented COMPENSATION & PERKS: * Base pay and aggressive bonus structure (top performers earn more) * Monthly performance incentives and spiffs * Full benefits package * Paid time off * Ongoing training and advancement opportunities TOP PERFORMERS WILL: * Consistently hit and exceed appointment goals * Maximize show rates and drive revenue into the service lane * Take ownership of their pipeline and results WHY THIS ROLE STANDS OUT: This is not an entry level customer service role. This is a PERFORMANCE POSITION where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded this is it! Lorensen Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Lorensen Auto Group are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

Responsibilities

Manage a high volume of inbound service calls and internet inquiries to set and maximize automotive service appointments. Perform daily outbound follow-ups and re-engage past clients to drive service retention and revenue.