ABOUT US

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Kickstart Your Career with DHL – Frontline Customer Service Apprentice
Are you passionate about delivering great customer experiences? Ready to earn while you learn and grow with a global logistics leader? Join us at DHL as a Frontline Customer Service Apprentice – and be at the heart of the action from day one.

YOUR PROFILE – SKILL SETS AND ATTRIBUTES

• Good communication skills (written and verbal)
• Strong IT skills
• Willingness to learn
• Ability to adapt to change
• Ability to work towards deadlines
• Ability to work independently and as part of a team
• A desire to progress your career within a customer service environment
• Experience of working with MS Word & Excel is extremely desirable

EDUCATION/QUALIFICATIONS

English & Maths – C or above (preferred)

ABOUT THE ROLE

As a Customer Service Apprentice, you’ll be the friendly voice behind the DHL brand – the first point of contact for our valued customers. Whether it’s helping them book shipments, tracking deliveries, or upselling our premium services, you’ll play a key role in making their experience smooth, professional, and memorable.
You’ll gain hands-on experience in a fast-paced call centre environment while working towards your Customer Service qualification. With expert training, dedicated support, and real responsibility, you’ll be set up for long-term success.

WHAT YOU’LL DO

• Respond to customer enquiries, offering tailored advice on our products and services
• Maximise booking conversions and promote value-added DHL offerings
• Resolve tracking enquiries quickly and accurately, boosting first-time resolution rates
• Handle objections with professionalism and empathy to restore customer confidence
• Spot and share potential business opportunities with the Sales team
• Accurately input booking data and validate customer information
• Ensure customers are aware of delivery restrictions and additional requirements
• Educate customers on DHL’s digital tools and self-service options
• Provide pricing and delivery quotes, and update bookings as needed