APPRENTICESHIP QUALIFICATION AND TRAINING

Customer Service Practitioner Level 2 Standard Off-the-job training is a critical and important element within the apprenticeship. Apprentices must complete the minimum requirement for the off-the-job training.

The requirement is to complete a minimum of 6 hours per week or the equivalent over the practical learning duration (20% of capped 30 working hours). Off the job training must deliver new skills and knowledge that are directly relevant to the apprenticeship standard and can include:

• Teaching of theory via blended delivery methods
• Practical training Work shadowing supported learning
• Time spent writing any assignments/questions

QUALIFICATIONS REQUIRED

GCSE in English (Desired), GCSE in Mathematics (Desired)

SKILLS REQUIRED

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working

Please refer the Job description for details