A Derbyshire based domestic and commercial flooring company who operates across the East Midlands are expanding and looking for an apprentice customer service advisor. This is a brilliant opportunity to learn all the aspects of customer service and sales and to become a valued member of the team.

DESIRED SKILLS AND PERSONAL QUALITIES:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Patience

Qualifications

• GCSE or equivalent in English (Grade C/4) - desirable
• GCSE or equivalent in Maths (Grade C/4) - desirable

• Working in a small, friendly team
• Dealing with customers face to face and over the phone
• Welcoming customers on the front desk
• Managing social media and marketing
• Maintaining customers information on the inhouse CRM
  Customer Service Apprentice Training:
  During your Standard Level 2 Customer Service apprenticeship programme you will receive training both off and on the job. You will be trained at the employer within the workplace and also at WEBS Training in Nottingham as and when required.
  You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
  Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.
  If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.