JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a friendly demeanour, and the ability to handle inquiries with professionalism.

SKILLS

• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Ability to perform data entry accurately and efficiently.
• A friendly attitude with a commitment to delivering outstanding customer service.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to assist customers in making informed decisions.
• Handle complaints and resolve issues with a focus on customer satisfaction.
• Perform data entry tasks to maintain accurate customer records.
• Maintain a professional phone etiquette while communicating with customers.
• Collaborate with team members to improve service delivery and customer satisfaction levels.