CUSTOMER SERVICE

Do you want to work in a position where you have a central role in ensuring high customer satisfaction and loyalty by being an important link between our customers and our business? If you are passionate about Customer Service, join our team based in Rome, Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

THE SKILLS AND EXPERIENCE YOU NEED

We are looking for someone who has:

• At least upper secondary education.
• 1-2 years of professional experience in similar role or other relevant field.
• Passion about providing good service and you get energy from talking to people and are interested in creating value for the customer and constantly strengthening the team and the business.
• Fluent level of English. Second language proficiency a plus.
• Good administrative skills and is good at planning the work. It is also important that are a co-operative and relationship-building person with a high level of service and communication skills.

As a Customer Service primary responsibility is to understand, validate and manage customer order related requirements. Processing orders in a timely and accurate manner, communicate/manage schedule requests internally and confirm agreed upon ship dates back to the customer, manage internal and external communication on potential changes impacting order expectations, provide timely answers regarding customer order queries.
The Customer Service interacts daily with all departments along with the Outside Sales team. The day-to-day work environment is moderate to high pressure, so flexibility and adaptability to different work functions is essential.
The role receives incoming cases from customers, answers questions regarding service, places orders and other related administrative tasks. The role prioritizes incoming cases and has daily contact with customers on e.g. product, delivery, price issues and order placement. The role largely involves customer service, planning and administration.

You would also:

• First contact person for incoming calls/emails from customers and sales representatives.
• Place orders in business systems (e.g. AS400, webportal, etc.) based on information from the customer.
• Ensure that the response provided complies with company policies and rules.
• Continuously work on creating and maintaining good relationships with customers.