Customer Service Assistant 1 - 20068285 at Ohio Department of Administrative Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Practices, Public Relations, Data Entry, Keyboarding, Typing, Computer Operation, Telephone Operation, Photocopier Operation, Facsimile Operation, Record Keeping, Report Preparation

Industry

Government Administration

Description

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What You’ll Be Doing: Responds to physician inquiries Updates and maintains physician records in DEP systems Reviews DEP physician applications Assists with reimbursement and quality audits Assists in ensuring DEP physician compliance with DEP handbook Required Experience and/or Education: 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. MAJOR WORKER CHARACTERISTICS Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks. (*)Developed after employment.

Responsibilities

This role involves responding to physician inquiries, updating and maintaining physician records within DEP systems, and reviewing physician applications. The assistant will also help with reimbursement and quality audits to ensure physician compliance with the DEP handbook.