Customer Service Assistant 1
at
Ohio Department of Administrative Services
, ,
-
Full Time
Start Date
Immediate
Expiry Date
09 Mar, 26
Salary
0.0
Posted On
09 Dec, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Customer Service, Data Entry, Attention to Detail
Industry
Government Administration
Description
What You Will Do at ODM:
Office: Policy
Bureau: Long Term Services & Supports
Classification: Customer Service Assistant 1 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid is seeking a customer service professional to be part of our Nursing Facility Policy Section. As a Customer Service Assistant, your responsibilities will include:
processing Medicaid nursing facility admissions and discharges
entering data onto long-term care (LTC) screens in Medicaid eligibility system (Ohio Benefits)
looking up cases in Ohio Benefits to research transactions and edit data
The preferred candidate will have strong attention to detail as it is important for data to be researched, inputted, and edited accurately.
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skill: Customer Service
Technical Skills: Data Entry
Professional Skills: Attention to Detail
Responsibilities
The Customer Service Assistant will process Medicaid nursing facility admissions and discharges and enter data onto long-term care screens in the Medicaid eligibility system. Additionally, they will research transactions and edit data in Ohio Benefits.
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