Customer Service Assistant 2, District 3 Headquarters, PN 20051852 at Ohio Department of Administrative Services

Ashland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Representation, Email Communication, Telephone Communication, Chat Communication, Social Media Communication, Data Entry, Office Practices, Handling Difficult People, Computer Operation, Clerical Tasks

Industry

Government Administration

Description

Customer Service Assistant 2, District 3 Headquarters, PN 20051852 What You Will Do: You will act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media. You will answer questions from external customers, callers, and in-person visitors. You will transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas. You will use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow. You will perform basic clerical tasks to provide routine office assistance. Benefits to you: Enjoy an excellent work/life balance. Receive paid time off with vacation, sick and personal leave. Receive 11 paid holidays per year. Receive regular pay increases; 1st increase after 4 months. Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period. Experience growth opportunities within organization. Participate in employee tuition reimbursement programs. Receive a pension plan with 14%25 employer contribution. For a list of all the State of Ohio benefits, please visit the Total Rewards website! 9 mos. training or 9 mos. experience in office practices & procedures; 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people; 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing; 9 mos. training or 9 mos. experience in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service

Responsibilities

The role involves acting as an ODOT Customer Call Center Representative, responding to external customer inquiries, requests, and complaints via various digital and voice channels. Responsibilities also include transferring calls, providing backup call coverage, researching customer issues using software, and performing basic clerical tasks.