Customer Service Assistant 2 [IN-OFFICE] at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Practices, Public Relations, Data Entry, Typing, Keyboarding, Document Storage, Clerical Support, Information Retrieval, Record Keeping, Communication, Problem Solving, Attention to Detail, Confidentiality, Legal Knowledge, Customer Interaction

Industry

Government Administration

Description

Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 Hours Worked: 7:30am to 4:30pm; Hours May Vary ***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** What You'll Do As A Customer Service Assistant 2 with Central Records Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations: Respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc. in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.12, ORC Sec. 149.43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings; Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled; Receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures; Code, catalog & file &/or distribute documents; Maintain divisional records, utilize optical electronic document storage &/or retrieval equipment (i.e., dual-sided, high-speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules; Operate computer terminal to retrieve &/or look-up data to verify &/or give out information or give status of file/case; Use document storage/retrieval system, to retrieve data to include fatal crashes, delayed deaths, change of driver information, etc.; Review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff; Provide information to court officials, law enforcement agencies & general public; Ensure safekeeping of records; Perform clerical support duties (e.g., order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); Prep work to be scanned; Pull images from Microfilm; Search for lost reports; Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information. 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Job Skills - Customer Service

Responsibilities

As a Customer Service Assistant 2, you will respond to inquiries and public records requests while ensuring compliance with applicable laws and procedures. You will also process transactions, maintain records, and provide clerical support as needed.