Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Service Assistant 2 - Multiple Positions at Ohio Department of Administrative Services
, , -
Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Industry

Government Administration

Description
What You Will Do at ODM: Office: Chief of Staff Classification: Customer Service Assistant 2 (Multiple Positions) Job Overview: The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to: Handling calls and tickets, processing inquiries from providers, and giving answers and information Directing callers to appropriate helpdesk Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed Supporting providers with log in authentication Using a computer to manage data, verify information, log calls, and create reports and correspondence 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service Technical Skills: Data Entry Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication
Responsibilities
As a Customer Service Assistant 2, you will handle calls and tickets, process inquiries from providers, and provide answers and information. You will also direct callers to the appropriate helpdesk and support providers with login authentication.