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Customer Service Assistant 2 at Ohio Department of Administrative Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Handling Calls, Processing Inquiries, Helpdesk Direction, Call Transferring, Ticket Escalation, Login Authentication, Data Management, Information Verification, Call Logging, Report Creation, Correspondence, Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Industry

Government Administration

Description

What You Will Do at ODM: Office: Chief of Staff Classification: Customer Service Assistant 2 (PN 20102519) Job Overview: The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to: Handling calls and tickets, processing inquiries from providers, and giving answers and information Directing callers to appropriate helpdesk Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed Supporting providers with log in authentication Using a computer to manage data, verify information, log calls, and create reports and correspondence 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service Technical Skills: Data Entry Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Responsibilities

Responsibilities include handling calls and tickets, processing provider inquiries, providing information, directing callers to the appropriate helpdesk, and escalating issues as needed. The role also involves supporting providers with login authentication and managing data via computer systems.