Customer Service Assistant 2 at Ohio Department of Administrative Services

, , -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Practices, Public Relations, Data Entry, Typing, Keyboarding, Word Processing, Problem Solving, Communication, Follow-Up, Documentation, Training, Research, Database Management, Professionalism, Attention to Detail

Industry

Government Administration

Description

Ohio Department of Public Safety - Bureau of Motor Vehicles/International Registration Plan Report in location: 1970 West Broad Street, Columbus, OH 43223 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal/external customer service; Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Process International Registration Plan (IRP) applications received in-house (e.g., review application form & evaluate supporting documentation for completeness, fraud & relationship to applicant; verify compliance with IRP, Ohio Revised Code (ORC), Ohio Administrative Code (OAC) &/or section requirements; research &/or query various databases to check for duplicates, existing accounts, &/or current status of account;) in order to create, renew, &/or modify vehicle registration transactions; Independently follow up with IRP applicant to resolve incomplete applications &/or missing support documents; Refer complex applications to lead worker; Operate personal computer to create IRP vehicle registration transactions, review & approve applications submitted online, reprint IRP registration documents, &/or generate customer invoices for payment; Prepare applicable form letters &/or reject correspondence regarding IRP application processing; Provide assistance regarding operational & procedural inquiries via telephone &/or email (e.g., questions pertaining to ODPS &/or BMV procedures, legislation in accordance with the ORC &/or federal regulations, the operational use of the Ohio Commercial Registration Online System (OHCORS), etc.); Address all related inquiries received from internal &/or external customers concerning IRP, Heavy Vehicle Use Tax (HVUT), Performance & Registration Information System (PRISM), & the Federal Motor Carriers Safety Administration (FMCSA); Maintain records, document production logs, & reports regarding the disposition of in-house IRP application processing; Assist in providing training to new customer service assistants; Perform other related duties as assigned (e.g., attend meetings, work on special projects, operate copy & fax machine, open mail, file, etc.). 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service

Responsibilities

The Customer Service Assistant 2 will respond to inquiries and complaints, providing knowledgeable and accurate information regarding the International Registration Plan. They will process applications, follow up on incomplete submissions, and assist with operational inquiries.