Customer Service Assistant 2 at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Practices, Public Relations, Data Entry, Typing, Keyboarding, Word Processing, Personal Computer Operation

Industry

Government Administration

Description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Record Processing Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site! What You'll Do as a Customer Service Assistant • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service; • Listen carefully to internal/external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding; • Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond in a professional, friendly, & timely manner to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel/hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, other BMV record requests, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges. Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service

Responsibilities

As a Customer Service Assistant, you will respond to inquiries and complaints, ensuring positive customer service. You will research and evaluate requests related to public records and BMV processes.