Customer Service Assistant 2 (PNs 20014195, 20014257 & 20014464) at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Information Technology, Operational Support, Administrative Support, Attention to Detail, Confidentiality, Customer Focus, Verbal Communication

Industry

Government Administration

Description

What You'll Do: The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking three experienced customer service specialists to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks: Make telephone calls & email stakeholders to inform them of changes to Ohio's vital record system Provide technical assistance to electronic data users (e.g., local health departments, coroners, funeral homes, hospitals) to properly enter & complete enrollment information in the electronic birth/death registration system Research & respond to customer inquiries for requested information; prepare & send information to customers (e.g., training documents, access requests, applications, clarifying information letters) Protect the privacy of confidential Vital Statistics records & handle emergency requests from the director's office, governor's office & others (e.g., legal requests, expedited delivery) Review submitted paper death worksheets & contact the listed physician to enroll them through the electronic pathway This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours. 9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Applications of those who meet the minimum qualifications will be further evaluated against the following criteria: Experience in public or human relations Experience in handling difficult/angry callers Experience working with computer software (e.g., Word, Excel) Experience providing written and electronic communications Experience handling a high volume of incoming calls Experience in handling confidential information All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record. Job Skills: Customer Service Technical: Data Entry, Information Technology, Operational and Administrative Support Professional: Attention to Detail, Confidentiality, Customer Focus, Verbal Communication

Responsibilities

The Customer Service Assistant will provide information and communicate procedures for obtaining or amending vital records. Responsibilities include making calls and emails to stakeholders, providing technical assistance, and handling confidential information.