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Customer Service Assistant 3 - 20081249 at Ohio Department of Administrative Services
Columbus, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Staff, Guidance, Complex Inquiries, Claim Status Verification, Claim Processing, Record Maintenance, Storage Processes, Retention Policies, Schedule Coordination, Audit Information Compilation, File Destruction, Record Handling, Customer Service

Industry

Government Administration

Description
The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant, and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner. What You'll Do: Serve as lead worker by training staff and providing guidance on complex inquiries. Verify claim status accuracy to ensure proper and timely claim processing. Manage records by maintaining documentation and implementing storage processes for original checks in compliance with retention policies. Coordinate weekly task schedules for support staff and compile audit information for supervisor review. Maintain retention compliance by preparing files for destruction and organizing business reply documentation for specialized record handling. 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or 9 mos. exp. as Customer Service Assistant 1, 64431. -Or 6 mos. as Customer Service Assistant 2, 64432. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Customer Service
Responsibilities
This role involves serving as a lead worker by training staff and providing guidance on complex inquiries related to reuniting Ohioans with unclaimed funds. Key duties include verifying claim status accuracy, managing records, coordinating weekly task schedules for support staff, and maintaining retention compliance.