Customer Service Assistant (6-month temp) at BOA Technology

Shenzhen, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Customer Inquiry Response, Data Cleanup, Order Backlog Clearance, ERP System Operation, SOP Compliance, Time Pressure Management, Detail Orientation, Responsibility, MS Office Skills

Industry

Sporting Goods Manufacturing

Description

About BOA BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM BOA Technology (Shenzhen) Ltd. is a legal branch established by BOA Technology Inc. in China, responsible for the liaison and management of the company's OEM and suppliers, technical support for all cooperative brand factories and solving quality problems, as well as the marketing and sales of the entire Greater China. Overview of Role Reporting to the Customer Service Supervisor or Manager, the Customer Service Assistant supports the day-to-day customer service operations to ensure efficient service delivery to our Brand Partner factories across various regions. This temporary role assists with handling customer inquiries, order related tasks including order entry, and general coordination needs. The Customer Service Assistant will also collaborate with internal teams to help address basic customer issues and ensure smooth workflow during the assignment period. Core Responsibilities • Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the customer service team and rest of the organization • Perform accurate and timely order entry in the ERP system (Oracle/NetSuite preferred) to support the ERP go-live period. • Work closely with the Customer Service team to ensure orders are processed within the agreed timeline and in compliance with order-to-cash procedures. • Collaborate with internal departments (Purchasing, Planning, Logistics etc.) to resolve customer order-related issues according to SOP. • Maintain a service-oriented mindset, responding promptly to internal and external customer inquiries. • Support CS team with data cleanup, order backlog clearance, and other operational tasks required during ERP go-live. Required Qualifications • College diploma or above • Fluent in English reading and writing • Ability to perform repetitive tasks with high accuracy and work under time pressure. • Strong sense of responsibility, detail-oriented, and able to follow standard procedures. Desired Qualifications • 1–2 years of customer service or order processing experience in a manufacturing or multinational environment preferred; motivated fresh graduates with strong MS Office skills and service sense will be considered. • Experience with Oracle or NetSuite order entry is a strong advantage. We Offer We’re committed to helping our people be themselves, be well, and grow. We’re proud to offer a creative work environment with a range of benefits no matter where you are around the world. Competitive remuneration package inclusive of annual performance bonus Benefits according to local policy: (SZ&SH): social insurance, housing fund paid with pre-tax monthly salary base and ratio is 12% (HK): MPF Voluntary contribution Additional commercial insurance covering your spouse and children Flexible working policy, Competitive Paid Time Off plans in the industry, including Annual Leave starting from 14 days, Birthday Leave. Four weeks Long Service Leave, 5-day working week and early releases on Fridays and major holidays’ eve Comprehensive healthcare plans including medical, dental and annual health check Fun, friendly, inclusive workplace with social adventures and activities, including pantry supplies with snacks, fruits and drinks, and meal gatherings Free products Casual dress code EEO Statement Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.

Responsibilities

The Customer Service Assistant supports daily operations by handling customer inquiries and order-related tasks, including accurate order entry into the ERP system during the go-live period. This role also involves collaborating with internal teams like Purchasing and Logistics to resolve order issues according to standard operating procedures.