EDUCATION/QUALIFICATION:

• Completion of Year 12 secondary education
• Related industry certification (Certificate III/IV Telecommunications)
• Commitment to personal development and ongoing learning

SOFTWARE SKILLS:

• Basic to Intermediate computer literacy in Microsoft Outlook, Word, Excel with demonstrated ability to touch type.
  Skills: •Ability to problem solve and utilising lateral thinking.
  Communication: •Excellent interpersonal and communication skills to effectively manage all cases received over the telephone.

JOB DETAILS / ROLE PURPOSE:

Reporting to the Team Leader, the role delivers exceptional service to all customers through the effective management of inbound and outbound telephone calls. Customer Service Assistants will be required to assess the caller’s needs and determine the most appropriate course of action or referral.