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CUstomer Service Assistant at Alphabe Insight Inc
New Orleans, Louisiana, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

65000.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-Solving, Organization, Multitasking

Industry

Public Relations and Communications Services

Description
Company Description About Us Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise. Job Description Location: New Orleans, LA Reports To: Customer Service Manager Job Type: Full-time Summary The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty. Key Duties & Responsibilities Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner Research and address complaints, escalating issues as needed Maintain accurate records of customer interactions, transactions, comments, and feedback Help in managing and updating customer service databases or CRM tools Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly Contribute to development and maintenance of customer service policies and procedures Attend training sessions; keep up with product/service knowledge to be a resource for customers Qualifications High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles Excellent verbal and written communication skills Strong problem-solving skills and patience Good organizational and multitasking ability Additional Information Benefits Competitive salary: $60,000 – $65,000 annually. Professional development and growth opportunities. Collaborative and supportive work environment. Opportunity to develop key communication and organizational skills. Full-time, on-site position in Austin, TX.
Responsibilities
The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.