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Customer Service Assistant at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

52000.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Client Support, Documentation, Microsoft Office Suite, CRM Software

Industry

Public Relations and Communications Services

Description

Company Description Lumina Agency Inc – About Us At Lumina Agency Inc, we are committed to delivering exceptional client experiences through innovative strategies and unparalleled service. Our team thrives on collaboration, creativity, and excellence, supporting businesses to achieve their goals and make a lasting impact in their industries. Join us and be part of a dynamic environment where your contributions are valued, and your professional growth is a priority. Job Description Job Description We are seeking a motivated and detail-oriented Customer Service Assistant to join our Atlanta team. The ideal candidate will serve as the first point of contact for our clients, providing outstanding support and ensuring seamless communication. This role requires excellent interpersonal skills, a proactive approach to problem-solving, and a dedication to delivering a superior client experience. Responsibilities Respond promptly to client inquiries via phone, email, and in-person. Maintain accurate client records and documentation. Assist in resolving client issues efficiently and professionally. Support internal teams by coordinating client requests and follow-ups. Provide feedback to management on recurring client concerns and opportunities for service improvement. Qualifications Qualifications High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. Proven experience in customer service or client support roles. Strong communication and interpersonal skills. Ability to manage multiple tasks efficiently and meet deadlines. Proficiency in Microsoft Office Suite and basic CRM software. Additional Information Benefits Competitive salary: $49,000 - $52,000 per year Opportunities for professional growth and career advancement Supportive and collaborative work environment Skills development through training and mentorship programs Full-time, permanent position with standard office hours

Responsibilities

The Customer Service Assistant will respond promptly to client inquiries and maintain accurate client records. They will assist in resolving client issues and support internal teams by coordinating client requests.