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Customer Service Assistant at Alphabe Insight Inc

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

27.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Problem solving, Order processing, Conflict resolution, Microsoft Office, Data entry, Organizational skills, Attention to detail

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience at every interaction. You will play a vital role in resolving inquiries, processing orders, and addressing concerns with professionalism and efficiency. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers with order placements, modifications, and cancellations. Resolve customer complaints and issues efficiently while maintaining a positive attitude. Provide accurate information about products, services, and company policies. Maintain detailed records of customer interactions and transactions. Collaborate with other departments to address and resolve complex customer issues. Qualifications Requirements Excellent verbal and written communication skills. Strong interpersonal skills with the ability to empathize and engage with customers. Ability to handle challenging situations calmly and professionally. Proficient in using customer service software and Microsoft Office applications. Detail-oriented with strong organizational abilities. Additional Information Competitive salary package Opportunities for professional growth and career advancement Ongoing training and skill development Supportive and collaborative work environment Exposure to diverse client accounts and business strategies Compensation: USD 17 - USD 27 - hourly

Responsibilities

The Customer Service Assistant will act as the primary point of contact for customers, managing inquiries and order processing via phone, email, and chat. They are responsible for resolving complaints, maintaining accurate records, and collaborating with other departments to ensure a positive customer experience.