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Customer Service Assistant at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

28.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Problem-solving, Attention To Detail, Customer Service Software, MS Office

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. You will be responsible for addressing customer inquiries, resolving issues efficiently, and maintaining a friendly and professional demeanor at all times. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers in resolving product or service issues to ensure satisfaction. Maintain accurate customer records and update account information as needed. Collaborate with other departments to address customer concerns and provide solutions. Process orders, returns, and exchanges efficiently and accurately. Qualifications Requirements Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient under pressure. Prior experience in customer service or a related role preferred. Proficiency with customer service software and MS Office applications Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 18 - USD 28 - hourly

Responsibilities

The role involves acting as the first point of contact for customers to resolve inquiries and issues via phone, email, and chat. Responsibilities include processing orders and returns while maintaining accurate customer records.