QUALIFICATIONS

· GCSE (or equivalent) including Maths and English

JOB ROLE OVERVIEW

A fantastic opportunity has arisen at APM for a Customer Service Assistant. Reporting to the Team Leader Customer Operations, you will be responsible for providing consistently high standards of customer service to all stakeholders through the effective use of processes and systems, ensuring work is completed against agreed targets and key performance indicators (KPI’S). You will provide effective administration to APM innovation teams, ensuring smooth information flow between key stakeholders.
The successful candidate will complete tasks and duties as defined in relevant procedures and work instructions, they will contribute ideas to improve efficiency.
If you have the skills and experience we are looking for, we would love to hear from you.

EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE CUSTOMER SERVICE ASSISTANT ROLE.

· Experienced customer service advisor with effective communication skills via e-mail, telephone and web chat
· Experience and a knowledge of customer services processes and quality measures
· Minimum intermediate level Microsoft Office and database IT skills

SKILLS REQUIRED FOR THE CUSTOMER SERVICE ASSISTANT ROLE.

· Highly developed customer service, communications, and relationship management skills
· Ability to manage workloads to strict deadlines
· Ability to plan and prioritise to meet stakeholder needs
· High degree of attention to detail and accuracy
· Effective and inclusive team member
· Good understanding of data protection and other compliance requirements