Customer Service Assistant at BaxterStorey

Barrow-in-Furness, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

12.6

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Active Listening, Problem-Solving, Multitasking, Time Management, Teamwork, Empathy, Flexibility, Basic Computer Skills

Industry

Food and Beverage Services

Description

Company Description Food service assistant for Monday to Friday 10am -2pm 20 hours a week Barrow-in-Furness £12.60.an hour Part-time positions Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary career leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Food Service Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Food Service Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you! Job Description We are seeking a friendly and empathetic Customer Service Assistant to join our team in Barrow-in-Furness, United Kingdom. As a Customer Service Assistant, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with a smile. Greet customers warmly and assist them with inquiries, concerns, and requests Handle customer interactions via phone, email, and in-person with a positive and professional attitude Listen actively to customer needs and provide appropriate solutions or escalate issues when necessary Process transactions, returns, and exchanges accurately and efficiently Maintain up-to-date knowledge of products, services, and company policies Collaborate with team members to ensure a seamless customer experience Manage and prioritize multiple tasks in a fast-paced environment Contribute to maintaining a clean and organized work area Participate in ongoing training and development to enhance customer service skills Qualifications Excellent verbal and written communication skills Strong active listening abilities to understand and address customer needs effectively Problem-solving skills to resolve customer issues promptly and efficiently Basic computer skills, including proficiency in Microsoft Office suite Ability to multitask and manage time effectively in a fast-paced environment High school diploma or equivalent Previous customer service experience preferred, but not required for entry-level candidates Positive attitude and ability to work well in a team Patience and empathy when dealing with challenging situations Flexibility to work various shifts, including weekends and holidays, as needed Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.

Responsibilities

As a Customer Service Assistant, you will be the first point of contact for customers, providing exceptional support and ensuring their needs are met. You will handle customer interactions via phone, email, and in-person with a positive and professional attitude.