Customer Service Assistant at British Council

Santiago, Santiago Metropolitan Region, Chile -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

879346.51

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Interpersonal Skills, CRM Systems, Spanish, English, Team Collaboration, Problem Solving, Product Knowledge, Follow-Up, Consultation, Engagement, Service Delivery, Data Management, Event Support

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job title : Customer Service Assistant(47124) Number of positions: 1 Location: Chile Pay Band: 2 J Contract type : Indefinite Contract Salary : CLP 879,346.51 Closing date: 8th October 2025 (23:59 Gulf Standard Time) Others: Candidates must have the legal rights to work in Chile at the time of application and in future. We are seeking a dynamic and customer-focused individual to join our Customer Service Team, supporting both our Exams and Teaching Centre operations. In this role, you will play a key part in delivering high-quality services to internal and external customers, ensuring adherence to global customer service standards. Your efforts will directly contribute to strong registration results and help the British Council meet its financial targets. You will be responsible for engaging prospective customers, encouraging them to book placement tests, consultations, trial lessons, or demo sessions. Working collaboratively within a team environment, you will help meet sales targets for new and existing students and candidates, while supporting the broader objectives of the Teaching Centre and Exams teams. Your day-to-day responsibilities will include handling customer enquiries across various channels—phone, email, chat, social media, and face-to-face—providing accurate information and maintaining detailed CRM records. You will follow up with customers to ensure attendance at scheduled appointments and registrations, and support service delivery by administering placement tests, offering consultations, and guiding prospects through their journey from enquiry to enrolment. Sales performance is key in this role, and you will be expected to meet or exceed targets, promote British Council products and services, and conduct after-sales follow-ups. You will also make outbound calls to drive conversions and maintain a high level of product knowledge through training and observation. Proficiency in systems such as CRM and online booking platforms is essential, as is the ability to manage databases and reports accurately. You will also be responsible for ensuring correct income collection and receipt issuance, and may be asked to support events such as Open Days, Parent Events, and promotional activities. To succeed in this role, you must have excellent written and verbal English skills (minimum B2 level), a polite and professional manner, strong interpersonal and customer care abilities, and confidence in selling and cross-selling. A minimum of two years' experience in sales and customer service is required, along with strong communication skills in Spanish (CEFR C1). Desirable qualifications include experience in tele-sales, face-to-face sales, and the education sector, as well as familiarity with CRM systems. Additional English proficiency at CEFR A2-B2 level is also preferred. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Customer Service Assistant will engage prospective customers and encourage them to book services while ensuring high-quality service delivery. Responsibilities include handling inquiries, maintaining CRM records, and supporting the Exams and Teaching Centre operations.