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Customer Service Assistant at British Council

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Technology Use, Partnership Management, Influencing, Accountability, Collaboration, Shared Purpose, Future Shaping

Industry

Non-profit Organizations

Description

Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. * Requests for information about certification of degrees, qualifications etc * Enquiries about partnerships or other relationships * Assisting students to book placement tests * Solving customer complaints In order to serve our external customers, customer service Agents work particularly closely with the Customer Service Team, Teaching Centre and Exams Departments. Due to the nature of the role they also work closely with our other Project teams. Right to work in country Valid & transferable Iqama Saudi nationals are eligible to apply Shortlisting Direct contact or managing staff working with children? Yes IF YES. Appropriate police check N/a Notes Minimum / essential Desirable Assessment Stage Ability to communicate very well in spoken and written English and Arabic. Shortlisting Minimum / essential Desirable Assessment Stage § Minimum diploma or High school or equivalent Shortlisting Minimum / essential Desirable Assessment Stage - One year minimum Shortlisting § Communicating and influencing (level 1) § Using technology (level 1) Shortlisting AND Interview § Managing accounts and partnerships (Level 1) Connecting with others (essential) Working together (essential) Being accountable (essential) Making it happen (essential) Creating shared purpose (essential) Shaping the future (essential)

Responsibilities

The Customer Service Assistant will handle requests for information, assist students with booking placement tests, and resolve customer complaints. They will work closely with various departments to ensure effective service delivery.