JOB OVERVIEW

Have you “got what it bakes???”
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, resolving issues, and providing information about our products and services. The successful applicant will play a vital role in enhancing customer satisfaction and loyalty.

EXPERIENCE

• Previous experience in a customer service role is preferred but not essential.
• Proficiency in data entry with a keen eye for detail.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong phone etiquette and interpersonal skills are required
• Ability to work independently as well as part of a team
  This role is based on a 37.50 hour working week with a working pattern of Tuesday to Saturday
  Job Types: Full-time, Permanent
  Pay: £12.60 per hour

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person
Reference ID: JP-CS

• Respond promptly to customer inquiries via phone, email, or online chat, ensuring a high standard of service.
• Accurately enter customer data into NetSuite for order entry & record keeping.
• Demonstrate exceptional phone etiquette while communicating with customers.
• Checking orders have been transferred from NetSuite onto scheduling sheets accurately
• Create evening and weekend schedule sheets
• Create accurate timings and delivery sheets
• Add any Standing orders onto the production, packing and driver schedules
• Credit control overdue payments and non-payers
• Maintain a positive attitude and foster strong relationships with customers to encourage repeat business.