Job Title: Customer Service Assistant
Location: North Harbour Campus
Salary: Full Time Equivalent £23,923.21- £25,119.37 per annum
Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent
Job share arrangements for two part-time positions may be considered

ABOUT US:

At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.
We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.
We aspire to become the employer of choice in the Portsmouth area, promoting a progressive, supportive and rewarding workplace culture. Here at COPC, we offer ongoing support, professional development / training and guidance alongside competitive benefits to all staff. By joining us you can be a part of the journey to shape the next generations educational journey and you will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.

ABOUT THE ROLE:

This highly professional, flexible, pro-active customer service role requires the Customer Service Assistant to undertake the high-level priorities of the post, and flexibly prioritise the needs of the role. They must be highly adaptable, constantly demonstrating excellent interpersonal skills and be unflappable under pressure, and be very capable of working error free and pro-actively within a highly pressurised environment. As the first point of contact for high level partners and visitors they must display excellent and continuously professional verbal communication skills, and high levels of emotional intelligence. Consistency, approachability and helpfulness are key and a positive self-reliant manner. Regular training is essential, as is self-motivation to continually be improving the quality and efficiency of the role through training and using new technology.
The Receptionist must continuously display an exemplary, flexible mindset especially when under pressure, and cope with unanticipated change. Discretion is essential at key times, with a can do problem solving attitude to seek long term sensible solutions. Workload anticipation is vital on a daily, monthly and annual cycle.
A willingness to own, problem solve and suggest new approaches and systems will also be important regarding customer service.

KEY RESPONSIBILITIES:

• Provide reception duties
• Provide additional reception cover for key College events such as Open Evenings, Awards events and College events
• Provide excellent customer service to all visitors, students and staff, dealing with enquiries to resolution as required and providing a helpful service for all
• Act as a central communication link in an emergency and as liaison point for staff
• Deal with incoming queries, including telephone calls and e-mails to the college

TO BE SUCCESSFUL IN THIS ROLE, BELOW IS WHAT WE WOULD NEED FROM YOU:

• Excellent communication skills both verbal and writtenStrong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Customer focused mindset with a commitment to providing exceptional service
• Problem solving abilities in order to resolve issues independently or collaboratively with colleagues
• Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary
• Computer literate