Customer Service Assistant at Culina Group

Carlisle, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

9913.8

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Food hygiene, Health and safety, Merchandising, Suggestive selling, Stock management, Till operation, Conflict resolution, Complaint handling, Team support, Time management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best-known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description Working hours: Wednesday and Thursday - 14:00pm-22:00pm. Salary: £9,913.80 per annum. Key Duties of a Customer Service Assistant: To participate fully in all relevant training activities and to assist in the training and support of other staff Attend an annual appraisal and quarterly reviews Attend site/communications meetings as and when required Complete all reasonable additional duties as requested by Supervisor/Management Health and Safety/Food Safety: Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters e.g. Accident and Emergency procedures To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously Be aware of and report potential health and safety hazards Sales: Ensure the shop is always fully stocked and merchandised to Company guidelines Be fully aware of all Company promotions prior to promotion commencing Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage Customer Service: Ensure that customers are treated in a friendly and polite manner at all times Ensure every customer is acknowledged/greeted in a polite and friendly manner Ensure that service given to customer is efficient and accurate at all times Assist customers with their enquiries to the satisfaction of the Company Check for customer satisfaction with regard to meals, Truckwash, motel etc. Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer Ensure that serious/unresolved customer complaints are promptly reported to line management Ensure that complete Company uniform is worn at all times whilst on duty and that the Company dress code is fully adhered to Security Allow only authorised staff/visitors into the console area of the shop and restaurant Operate the till in accordance with company policy and procedures Ensure all other Company security procedures are adhered to at all times, and the management Qualifications Previous experience within a Customer Service role. Great communication skills. Basic food hygiene Basic Health and safety Ability to work in a fast paced environment. Additional Information As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive annual leave. Pension scheme – Contribution of 5% employee and 3% employer. Life Assurance - x 2 your annual salary Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Responsibilities

The Customer Service Assistant is responsible for maintaining shop stock, merchandising, and providing efficient, polite service to all customers. They must also ensure compliance with health and safety, food safety, and security procedures while supporting team training activities.