CUSTOMER SERVICE ASSISTANT – ESTONIA

Salary: £25,167.48 per annum
Location: Estonia, Northern Europe (and other NAAFI Sites Worldwide)
Hours: Full Time - 40 Hours/week
Please note whilst this role will initially be based in Estonia, it will be a global mobile role and you will be expected to work in all NAAFI locations worldwide including Gibraltar, Germany, Ascension, Falklands and Poland on a 2 year rotation.
Are you looking for your next career move in Customer Service?
Would you like the opportunity to travel and work in different locations across the globe?
The ideal candidates will demonstrate a passion for customer service by delivering exceptional experiences to our customers. You will support your establishment team in achieving targets while consistently upholding high standards across all areas of the business. Your role will involve promoting and safeguarding the NAAFI brand, ensuring both customers and colleagues enjoy a positive and memorable NAAFI experience. Integrity and respect will be central to all aspects of your daily responsibilities.

Experience:

• customer service: 2 years (required

BENEFITS OF THE ROLE OF CUSTOMER SERVICE ASSISTANT WITH NAAFI:

• Competitive salary of £25,167.48
• 25 Days holiday plus 8 bank holidays
• Company pension scheme
• Accommodation provided (Single Synopsis)
• 15% Staff discount
• Reasonable relocation costs will be met subject to MOD and NAAFI policy
• Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces

RESPONSIBILITIES OF THE ROLE:

• Provide proactive, courteous, friendly, and helpful service to customers.
• Maintain high standards of personal hygiene, appearance, and professional conduct.
• Ensure compliance with Health & Safety and Food Safety standards, including manual handling practices.
• Actively promote NAAFI products and sales by offering advice to customers and responding to their feedback to enhance sales and brand reputation.
• Accurately process payments for goods and food using various payment methods.
• Prepare and serve food and beverages in accordance with Food Safety and HACCP regulations.
• Monitor and replenish stock levels, adhering to legal requirements and NAAFI standards for quality and presentation.
• Ensure the cleanliness, hygiene, and safety of the premises, completing tasks outlined in cleaning rotas and schedules.
• Support colleagues with daily, weekly, and monthly outlet tasks as directed by schedules or management.
• Perform driving duties as needed.
• Fulfill additional responsibilities within the scope of the role, including other tasks requested by NAAFI to support business operations and service delivery.

REQUIREMENTS FOR THE ROLE OF CUSTOMER SERVICE ASSISTANT:

• At least 2 years demonstratable Customer Service experience and the ability to communicate effectively with people
• Ability to work on under your own initiative and as part of a team
• Valid Manual UK Driving Licence (essential)
• Must be able to gain relevant security clearance

PLEASE APPLY TODAY WITH YOUR CV FOR THE ROLE OF CUSTOMER SERVICE ASSISTANT

Job Types: Full-time, Permanent
Pay: £25,167.48 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme
• Store discount

Application question(s):

• Are you aware that this role is based in Estonia and is global mobile?

Experience:

• customer service: 2 years (required)

Willingness to travel:

• 75% (required)

Work Location: In perso