Are you passionate about delivering exceptional service and making a real difference in people’s lives? We’re looking for a dedicated and enthusiastic Customer Service Assistant to join our team on a 12-month secondment/fixed-term basis. This opportunity is open to both internal and external candidates.
In this role, you’ll be at the heart of our mission—providing outstanding, customer-centric support to our members. If you thrive on helping others and have keen interest in financial services, we’d love to hear from you.

• Delivering high-quality service and support to ensure positive outcomes for our members.
• Handling member queries and administrative requests across all communication channels with professionalism and care.
• Managing your workload effectively, prioritising tasks to maintain efficiency and accuracy.
• Maintaining up-to-date and accurate customer records in our systems.
• Following processes and procedures to ensure compliance with internal controls and regulatory standards.
• Supporting the administration of centrally managed reports.
• Meeting individual and team KPIs and SLAs to ensure consistent, first-class service delivery.